FAQ

Find answers to our most commonly asked questions for our Training Course :

General Course Questions

1.Where is the training course held? Is it online or a physical classroom training?

A:Training is in a physical classroom and conducted in-person. It is not done over the internet or in a webinar. The location is in Singapore and the actual venue will be confirmed about 2-4 weeks prior to the start of the course ( Singapore Course). If it is online , we will inform you or publish on our website.

2.What time does the course start and finish?

A:Refer to the course details in the sales brochure/email which you receive. We can also submit your queries to us if they are not stated. It also depends on the courses you are interested in. Usually we start at 9am and end around 5.30pm.

3.When are the courses confirmed?

A:Usually 2-4 weeks prior to the start of the course.

4.Do I have to prepare in advance for courses?

A:No, but a basic understanding of Stata software will be helpful for basic courses. However, for advanced courses, there will be a pre-requisite for knowledge of Stata and you need to read the requirement before signing up.

5.Do I bring my own laptop to the course?

A: Yes, you will be required to bring your own laptop for the workshop.

This is the specification for your laptop and you will be given instruction

on how to pre-install the trial software prior to the start of the course.

System requirements :

RAM: You need at least 1 GB of RAM for Stata to run smoothly.

Architecture: The two main computer architectures are 64-bit and 32-bit operating system.

Hard Drive: Stata requires under 1 GB of drive space to install.

Software: Stata runs on Windows 7 ( and newer versions )

What if I have an apple laptop ?

Stata requires a 64-bit Intel Mac running Lion (OS X 10.7) or newer.

Registration, Prices & Payments

1.What is the course registration process?

A:There are several stages to the registration process.

You should fill in the online registration form on the course web page, or email/phone us with the following information:

Full name

Email address

Telephone number

Address

Organisation/Institution

We will send you an invoice subsequently.

Payment must be made prior to the start of the class. Once the payment has been received and processed, an acknowledgement will be emailed to the participants (using the email details given). If your Organisation has an e-invoicing arrangement with us, an EPO must be provided with the SBU.

2.How much does it cost to attend courses?

The course fee will be posted on the website.

There is no GST. You will be invoiced accordingly.

3.What is included in the price?

A:Registration DOES NOT include Meals ( No breakfast, No lunch etc ) accommodations or travel. However, light refreshments ( beverage and mineral water for onsite training only) , course materials and the use of temporary software licences during the course will be provided.

4.How can I make payment and what payment details are required?

A:Payment will be via cheque or internet banking. You will receive an invoice and you can write a cheque and sent to the address in the invoice. Your name and contact information must be clearly written at the back of the cheque. You may also pay by internet banking. (Singapore Only – Organisations with GeBiz EPO/Giro arrangement with us can opt for e-invoicing). Payment must be made prior to start of class.

5.Am I able to reserve my place prior to paying for the course?

A:We do not accept course registrations without payment.

6.What is the refund policy for courses?

A:The refund policy for course prices is shown below.

a.100% fee returned for cancellations made over 28-calendar days prior to start of the course;

b.50% fee returned for cancellations made 14-28 calendar days prior to the start of the course;

c.No fee returned for cancellations made less than 14-calendar days prior to the start of the course.

7.Will there be a prayer room available if I need to pray at certain time of the day?

A: Unfortunately, due to limitation of training rooms availability, we are unable to provide any prayer room.

Terms & Conditions for Training Courses

1.When are courses confirmed?

A:Courses are confirmed 2-4 weeks prior to the start of the course. We will only notify you if the course is not going ahead or is being postponed.

2.What happens if the course needs to postpone or cancel?

A:Very rarely are events postponed. If courses are postponed, then the face value of the amount the participant has paid will be used as credit for when the course is rescheduled or may be applied to other courses. If the delegate is unable to attend the course at the rescheduled dates then they are entitled to a full refund.

3. What happens if I am from overseas and I have made reservations for accommodations and travel but the course is cancelled?

A:Should the course be postponed or cancelled, we will only refund the course fees per the refund policy as stated above. We DO NOT compensate nor pay for any costs incurred from overseas participants for costs arising from accommodations and flight travel. Overseas participants will have to bear their own costs for their accommodations and travel (flight, road, sea etc ) and all other costs in the event of postponement or cancellation of the course.

FAQ